Privacy Policy
Ugreenlab respects your privacy. This policy explains how we collect, use, and protect your personal information when you shop at ugreenlab.com.
Who is responsible
The operator of this shop is HYGGO PTY LTD (ABN 26 680 569 653), located in Melbourne, Australia. We trade as Ugreenlab.
What data we collect
To process your orders and provide support, we collect the following information:
- Name
- Email address
- Shipping and billing address
- Phone number (optional)
- Order details
We do not store full credit card numbers. Payments are processed securely by our payment providers.
Why we collect data
We use your personal information for these specific purposes:
- To fulfil your orders and arrange delivery
- To answer your questions and provide customer support
- To prevent fraud and ensure security
- To improve our shop and services
Who we share data with
We only share your order details with trusted partners necessary to run our business:
- Payment processors: Stripe and PayPal handle all payments.
- Suppliers and carriers: To pack and deliver your items.
- Service providers: Our hosting and email providers help us operate the website and communicate with you.
International transfers
Because we operate internationally, your data may be processed outside your country. We ensure that any transfer of data complies with applicable data protection laws.
How long we keep data
We keep order records for as long as required by tax and accounting laws. After this period, we delete or anonymize the data.
Security
We use secure systems to protect your information. Payment data is handled directly by Stripe and PayPal, who use industry-standard security measures.
Your rights
You have rights regarding your personal data under the data protection law that applies to you, such as the GDPR. You can request:
- Access to your data
- Correction of inaccurate data
- Deletion of your data
- Objection to certain processing
To exercise these rights, please contact us at [email protected].
Cookies
We use cookies to make your shopping experience work smoothly. For more details, please read our Cookies Policy.
Contact us
If you have questions about this privacy policy or your data, please contact us:
- Email: [email protected]
- Contact form: contact form
We reply within 1 business day. Please include your order number if your query relates to a specific purchase.