Shipping and Delivery Policy
Ugreenlab offers free standard tracked shipping to all countries we serve. Below you will find clear details on processing times, delivery estimates, tracking, and customs information to help you understand how your order reaches you.
Countries We Ship To
We ship internationally to the countries listed at checkout. Prices are shown and charged in your local currency. If a specific item in your order cannot be shipped to your address, we will notify you within 1 business day and refund that item in full.
See all 222 countries and territories we ship to
United States & Canada: Canada, Puerto Rico, St. Pierre and Miquelon, United States
United Kingdom & Ireland: Guernsey, Ireland, Jersey, United Kingdom
Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City
Eastern Europe & Balkans: Albania, Bosnia and Herzegovina, Moldova, Montenegro, North Macedonia, Serbia, Ukraine
Australia & New Zealand: Australia, New Zealand
Japan & South Korea: Japan, South Korea
Rest of Asia: Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Brunei, Cambodia, Georgia, Kazakhstan, Kyrgyzstan, Laos, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Singapore, Sri Lanka, Tajikistan, Thailand, Timor-Leste, Turkmenistan, Uzbekistan, Vietnam
Middle East: Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Turkey, United Arab Emirates, Yemen
Mexico: Mexico
South America: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela
Central America & Caribbean: Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Costa Rica, Curacao, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Vincent and the Grenadines, Sint Maarten, Trinidad and Tobago, Turks and Caicos Islands, U.S. Virgin Islands
Africa: Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Cote D'Ivoire, DR Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Republic of the Congo, Reunion, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe
Pacific Islands: American Samoa, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Norfolk Island, Northern Mariana Islands, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis And Futuna Islands
Other countries and territories: Christmas Island, Cocos (Keeling) Islands
Shipping Costs and Processing Time
- Cost: Free standard tracked shipping to every country we ship to. There is no minimum order value.
- Processing: We process orders within 1-3 business days. During this time, we place the order with our supplier partner, who packs it and hands it to the carrier.
Delivery Times
Estimated delivery times in business days from the day you order, including processing (1–3 business days). Most orders arrive within 7–15 business days; a few countries and remote areas take up to 20. Peak seasons and customs checks can add time. You can track every order with the tracking number we email when it ships.
- United States & Canada: 7–12 business days — United States, Canada, Puerto Rico, St. Pierre and Miquelon
- United Kingdom & Ireland: 7–12 business days — United Kingdom, Ireland, Guernsey, Jersey
- Europe: 7–14 business days — Germany, France, Italy, Spain, Netherlands, Poland, Sweden, Switzerland and 29 more
- Eastern Europe & Balkans: 10–18 business days — Albania, Bosnia and Herzegovina, Moldova, Montenegro, North Macedonia, Serbia, Ukraine
- Australia & New Zealand: 7–12 business days — Australia, New Zealand
- Japan & South Korea: 7–12 business days — Japan, South Korea
- Rest of Asia: 8–15 business days — Singapore, Malaysia, Philippines, Thailand, Vietnam, Afghanistan, Armenia, Azerbaijan and 18 more
- Middle East: 10–18 business days — Saudi Arabia, United Arab Emirates, Israel, Turkey, Bahrain, Iraq, Jordan, Kuwait and 5 more
- Mexico: 7–12 business days — Mexico
- South America: 10–18 business days — Brazil, Argentina, Chile, Colombia, Peru, Bolivia, Ecuador, Falkland Islands and 6 more
- Central America & Caribbean: 12–20 business days — Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands and 26 more
- Africa: 10–20 business days — South Africa, Nigeria, Kenya, Egypt, Morocco, Algeria, Angola, Benin and 47 more
- Pacific Islands: 12–20 business days — American Samoa, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia and 13 more
- Other countries and territories: 12–20 business days — Christmas Island, Cocos (Keeling) Islands
Order Tracking
A tracking number is emailed to you when your order ships. You can use this number on the carrier’s website to track your parcel. Signed-in customers can also view their orders under Account > Orders.
Please note that tracking information can take 2-3 business days to update after dispatch. If your order has not arrived after 20 business days from the order date, please contact us and we will re-send it or refund it in full.
Customs, VAT, and Import Duties
Where the destination country charges VAT or GST on imports, it is included in the price shown. In a few countries (for example, Canada), sales tax is shown and added at checkout. For other locations, any import duties or taxes are set and collected by the destination country upon delivery.
Checking Your Address
Please check your shipping address carefully before placing your order. We are not responsible for parcels sent to a wrong address entered by the shopper.
Late or Lost Orders
If your order is late or lost, please contact us. If an order has not arrived after 20 business days from the order date, we will either re-send the items or provide a full refund.
Contact Us
If you have questions about your shipment, please contact us by email at [email protected] or use the contact form. Please include your order number in your message. We reply within 1 business day. We do not have a published phone line.